Terms & Conditions

Last updated: 15 July 2022
Reviewed and Approved

Detailed description of goods and/or services

GrowLocal is a business in the information technology industry that provides professional Digital Marketing Services services.

These services include, but are not limited to:

1. Cancellations

To initiate the cancellation process, clients are required to provide a written notice of cancellation. This notice should be sent to our customer support team via email at support@growlocal.co.za.

1.1 Cancellation Process

Upon receipt of the cancellation notice, a 30-day notice period will commence. During this period, clients will have access to our services as usual.
Review: Cancellation Requests

  • If a handover is required for the services provided, it will be completed during the month of the cancellation.
  • Any additional features added (Pro or Premium add-ons) will be disconnected on the last day of the month.
    • Cancellation requests before the 15th of the month the client will not be billed for the upcoming month.
    • Cancellation requests after the 15th of the month, the client will be billed for the next month’s services.
  • It is important to note that once the cancellation request has been received and processed, clients will receive a confirmation email from our support team, and the effective date.

Following the cancellation effective date, clients will no longer have access to our services or any shared content that was not removed or downloaded from the Shared Drive.

  • Once the cancellation request has been processed, clients will receive a confirmation email from our customer support team, with the effective date.
  • The Accounts department will send you your final statement closing the account.

2. Refunds policy

Refunds are processed within seven business days and confirmed by way of an email. Refunds are subject to agreements entered into for services rendered. No refund will be provided on a 50% deposit if work has started on projects. If full payment has been received and work has been rendered on a project, refund will only be apply to 50% of the total payment made for the project.

In the case of discount being provided the 50% will remain on the total of the Project cost, full pricing will not apply.

All refund request must be sent to helpdesk@growlocal.co.za for payment requests.

Please email us for any disputes.

3. Customer Privacy policy

GrowLocal shall take all reasonable steps to protect the personal information of our clients. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

4. Payment options accepted

Payment may be made via Debit Order, or by bank transfer into the GrowLocal bank account.

5. Country of domicile

This website is governed by the laws of South Africa and GrowLocal chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, PO BOX 15055, Panorama, Cape Town, 7506.

6. Variation

GrowLocal may, in its sole discretion, change this agreement or any part thereof at any time without notice.

GrowLocal contact details